Discover Children’s Story Centre website

A new user-friendly website with a custom-designed ticketing process.

Discover_day_pass_screenshot

Discover Children’s Story Centre brings children’s books and stories to life through exhibitions, storytelling sessions and live events across two floors of immersive play spaces.

After successfully winning the credentials pitch, we were appointed to create a new website for them in March 2019.

Jess and Marykate in the Cog studio for a kick-off meeting to scope out the requirements of the project.

We worked closely with their whole team to fully understand how the organisation worked, what the website needed to do for them and, most importantly, what it was like for the audiences, including those who wanted to come for a one-off event and those who were regular visitors.

Working with Cog was a pleasure from start to finish. They made the entire process feel very smooth, helping our wider team feed in to the new site..

Jess Ziebland,
Discover Children’s Story Centre

Through workshops and discussions we began to build a picture of their audiences and what would attract and wow them. Discover is unusual in that its ‘audience’ is young children. So the site needed to be perfectly pitched at their parents, guardians and carers. And that audience would be constantly shifting as their children grew out of the target age group.

Jack, running a workshop with some of the Discover team.

It was clear that the website needed to be slick and intuitive, especially on mobile devices, allowing quick navigation for  time-poor parents.

And the whole site had to embody the sense of play and adventure that is the essence of a day at this incredible story centre.

Jen and Jack chatting about user journeys and the flow of information.

Perhaps the most knotty problem to try to untangle was around ticketing.

The team at Discover had spent years adapting and wrangling with a previous ticketing provider but the solution was always a compromise. With a move to a new provider (Spektrix) they wanted a solution that was led by the needs of their audiences, not the limitations of the ticketing system.

Unlike most venues, visitors to Discover have to be accompanied (by a guardian or parent). They also need to have bought a day-pass, giving them access to the story centre, if they want to visit a special exhibition or be part of an event (many of which have additional costs and tickets).

Our solution was a “Build Your Day” ticketing concept enabling visitors to easily book a visit on a named date with easy options to purchase additional events for their visit. We worked closely with the team at Spektrix to work out what was possible and what was practical.

Our solution utilises our own adapted version of their API to sort through ticketing details, reveal availability and marry multiple bookings across different events. It’s a complex set-up that makes the process simple and intuitive for users.

Claire, Jen and Anna, chatting through ideas with some of the team at Discover.

The team at Discover are passionate about delivering a magical experience to every child that comes through the door. The quality of the website was important to every member of staff. So we involved relatively large groups in every stage of the design and development process.

Anna and Jen, presenting ideas to the board of trustees at Discover.

And, as they signed-off the budgets, we were also keen to make sure we presented the solutions in person to the board of trustees.

After ten months of discovery, design, and development, the new website went live in September 2019. 

“The team at Cog helped us create a wonderful new site that perfectly conveys the wonder of a visit to Discover. They carefully considered the needs of our audiences and created an entirely bespoke ‘build your day’ functionality that has transformed the way people book their tickets – minimising phone calls and upping our ticket sales overall. The added presence for our charitable messaging and donation prompts have led to an enormous growth in donations online – we estimate a 600+% increase! Working with Cog was a pleasure from start to finish. They made the entire process feel very smooth, helping our wider team feed in to the new site. The post-launch support has been great too.” Discover Children’s Story Centre

Content Management System: WordPress
Ticketing: Spektrix
Launched: September 2019 

www.discover.org.uk

Add a comment

Your email address will not be published. Required fields are marked *