Hiring: Digital project manager

Overview

This integral role is the liaison point between our ongoing clients and our team: dealing with requests and enquiries, troubleshooting issues, pro-actively managing website health and delivering digital projects.

You’ll need to be both systematic and adaptable, a tenacious completist who can calmly pick up and juggle multiple short-term tasks as they drop in.

You’ll be testing websites, researching solution, uploading content, setting up analytics, managing and interpreting data, checking-in with designers, collaborating with developers, updating clients and much more.

We’re looking for someone who will learn quickly, working alongside our experienced team, and be (or could grow into) a confident advocate for our company.

It’s a hugely rewarding role, helping arts organisations to inspire their audiences.

You’ll be tackling different tasks and learning new skills, every day.

You’ll be a key part of a generous, supportive and ambitious team; a Certified B Corporation with three decades of experience and expertise.

We work in the exciting overlap between the arts and technology so you’ll get even more out of the role if you have interest (and possibly experience) in both.

Salary: around £27K – £34K

We’re genuinely open to a discussion if you feel you are worth more, or if you feel you’d need to work up to this level.

Location: hybrid (London)

Hybrid: minimum of Mon – Wed in our studio in Greenwich, London, plus some client meetings.

Flexible hours

7.5hrs per day, plus an hour’s lunch. Core hours are 10:00 – 16:00, weekdays (so people can start at 7:30 and work ‘til 16:00, or start at 10:00 and work ‘til 18:30; and anything in between).

Leave

We offer 25 days of annual paid leave (plus bank holidays) which increases after you’ve been here two years.

Things that mark us out: 

• You’ll always be treated with respect and empathy. You’ll work with your line manager to keep learning and developing in ways that suit you

• Funded monthly cultural outing with the team

• Monthly breakfast briefings with leading figures from the sector

• Regular training sessions delivered by team members and guests

• Membership of the Arts Marketing Association with access to online resources

• Twice yearly team discussion days – where we celebrate the past and play an active part in planning your future

• Cycle to work scheme 

• Travelcard loans (interest free)

• Free tickets and opportunities to attend shows and client events

• A well stocked kitchen with cupboards full of fancy teas, coffee and biscuits

• The world’s best portfolio of arts clients

The role

Liaising with clients

• The day-to-day contact point for many of our regular ‘retainer’ clients
• Promptly and empathetically responding to enquiries, understanding client needs and providing reasoned responses – options, action plans, timelines
• Liaising with the rest of the team to take timely action
• Describing technical considerations with the confidence of jargon-free language
• Assisting in scoping and mapping out requirements of new projects
• Being a hands-on do-er in areas such as content entry, snagging and testing; providing or overseeing quality control before work is sent to clients
• Methodically problem solving issues and debugging website issues
• Using and interpreting Google Analytics, data
• Setting up basic event tracking and adding pixels via Google Tag Manager
• Helping clients with basic understanding of SEO requirements and helping them to achieve them
• Proactively looking for ways we can help improve our clients’ websites

Liaising with the team

• Providing a client perspective in ways that chime with our designers and developers
• Asking questions, making suggestions; prompting and promoting dialogue between developers and designers to ensure a clear shared understanding
• Identifying opportunities and problem areas early and proposing ways to address them
• Looking out for areas of best practice and technical skills that we can adopt; liaising

An active team member

• Being an enthusiastic adopter of our approach, ethos and culture
• Maintaining and improving our systems: accurately recording time, following admin procedures, swiftly responding to requests from colleagues
• Working closely with your line-manager: actively engaging in your personal development and supporting the development of others
• Recognising the diversity of the individuals within our team and making useful accommodations

Qualities and knowledge required

We’re looking for someone who can show us they’d be a great addition to our team. That probably means they can demonstrate the following: 

• A people person who enjoys the day-to-day interaction with clients, developers and designers
• A multitasker who is happy working concurrently on many projects (and has the tenacity to see them all to completion)
• The ability to explain complex technical solutions in everyday English
• Basic understanding of SEO, Google Analytics and Tag Manager (we can provide training to get you fully up to speed)
• Working knowledge of content management systems (such as WordPress)
• A team player with a desire to constantly improve, and to help others do the same
• Enthusiasm for the sector we work in and empathy for the needs of our arts-based clients, perhaps through experience, working in an arts organisation

It would be an advantage if you could demonstrate the following: 

• An enquiring mind that means you experiment with multiple digital platforms in ways we haven’t considered
• Experience working in the arts and/or working in a design agency
• Knowledge of email platforms
• Experience working with third-party systems, such as ticketing systems
• An understanding of the topic of accessibility and a desire to implement best practise and push for inclusivity

How to apply: write (don’t send a CV)

We want to know about you not where you lived or went to school. Write to us about why you’d be the ideal fit for our team. Include examples of specific or transferable skills and tell us why you’re proud (or not) of what you achieved in previous roles.

Apply by: 10am, Monday 11th November

Email opportunity@cogdesign.com

We’ve got work to get on with straight away. But we’ll happily wait for the right person. 

The process

We’ll respond to everyone. If we need more clarification we’ll ask for it. If we select you for the next stage then we’ll arrange an online chat between you and a couple of our team.

We’ll send our questions in advance and invite you to do the same so the meeting is as productive as possible.

We might then invite you to the studio to meet in person. Again, we’ll send discussion topics in advance

___

No agencies, thank you. Yes, we know you are great but we don’t work with recruiters.