Our studio is filled with light and music.
There are multiple meeting rooms, a well stocked kitchen, and an indoor garden (with fishpond). Talk to us about access needs, environmental factors and any accommodations we might make to enhance your visit. Pop-in for tea and stay to use a spare desk for as long as you need.

11 Greenwich Centre Business Park,
53 Norman Road, Greenwich
London SE10 9QF

Cog is a Certified B Corporation

Public transport

We’re next to Greenwich train and DLR station. We have a door right on the concourse but it’s different to our postal address.

From Greenwich rail platform

This video shows the route to take from the train that will arrive at Greenwich rail station from London Bridge. There's a gentle slope next to the staircase.

From Greenwich DLR station

This video shows the route to take from the DLR that will arrive at Greenwich DLR station from Bank. There's a lift at the platform level if that's useful.

By car

If you have to come by car, we have a couple of parking spaces. We have a charging point that you are welcome to use if you have an electric car. Call ahead and we'll make sure the spaces are free. Use our postcode (SE10 9QF) to guide you in.

Get in touch

We’d love to hear from you. Use whichever medium works best for you.

11 Greenwich Centre Business Park,
53 Norman Road, Greenwich
London SE10 9QF

Cog is a Certified B Corporation

New project enquiry

It's exciting to chat about potential new projects. We don't have a ‘sales’ team or a form to fill in. Call us or give us a little detail via email and we'll get straight back to you.


Website support

If you're a client then you'll be best served by calling us or contacting us via ClickUp, otherwise you can use this dedicated email that reaches all of the digital team.


Finance questions

This email hits the inboxes of the people who deal with our bookkeeping and finances.


Just want a chat?

Sometimes enquiries don't fall neatly under a heading, do they?


Cultural Calendar

A round-up of recommendations and reviews, sent on the first Friday of each month, topped-off with a commissioned image from a talented new illustrator. Sign-up and tell your friends.

Sign me up Cultural Calendar

Cog News

An irregular update of activity from our studio. Showing off about great new projects, announcements, job opportunities, that sort of thing. Sign-up and tell your friends.

Sign me up Cog News

Introducing Google Analytics 4

Introducing Google Analytics 4

Google have updated their Analytics platform recently. Emily takes a look at some of the key changes in Google Analytics 4.

Google Analytics is the go-to tool for measuring and analysing website traffic and user behaviour. There are lots of other ways of measuring such things but Google Analytics is comprehensive and free to use.

We install it (and its sister product, Google Tag Manager) as standard on all our sites.

It’s a sometimes overwhelmingly powerful tool. And, perhaps because it was built by engineers, it is filled with jargon and acronyms.

It’s worth noting that Google Analytics relies on cookies to track users. As web browsers (and users) start to be more aggressive in blocking cookies, we will have to find other ways to measure interactions. I’m sure we’ll need to return to that topic in the months and years ahead but for now Google Analytics is still a vital tool.

The history of Google Analytics

Google first introduced Analytics in 2005 after they bought out a company that was doing clever stuff with its data.

Google Analytics is the overarching product name. They are constantly tweaking and upgrading and each major version has its own name: Classic Analytics in 2008, and Universal Analytics (UA) in 2013. If you’re using Google Analytics now, then it’s probably UA.

In 2020, Google launched their latest iteration: Google Analytics 4 (GA4).

What’s new in GA4?

Previously trialled as ‘App + Web’ (you may have seen this language used in your Universal Analytics set-up), this new version can be used for both app and websites, or both together.

There are a few other notable differences between this new version and its predecessor. Here are the three big differences that I’ve noticed:

1) The interface

The new interface is slick and streamlined, compacting the notoriously busy previous navigation into just four options; Reports; Explore; Advertising and Configure.

GA4 interface

The interface is great for new users but might take some getting used to if you are a regular user of Google Analytics.

For instance, many of us were used to tracking ‘Behaviour’, but that term no longer exists (although all of the data is still there if you dig for it). That stuff is now to be found under ‘Configure’ and then ‘Events’. More on why all the data is now an ‘Event’ later.

Although I’m sure some people will be grumpy about this change, it’s a big step forward. Most notably, the useful data is all stored together. You no longer have to switch between views and search under obscure terms to find the most useful, immediate information about your audiences. Now, pre-built reports house it all in one place.

2) UA vs GA4

If you’re familiar with Google Analytics, you’ll notice a pretty big difference in the way this new version reports and collates data. The fundamental difference is a switch from Session-based to Event-based tracking.

In previous versions, the platform record interactions as ‘hits’. Essentially when someone lands on a page, a hit was recorded in Analytics. Google calls them hits, you probably know them as ‘Sessions’ (or page views)

In this new version all interactions are recorded as ‘Events’.

How events look in GA4

You are no longer confined to pre-defined types of ‘hits’, instead you can collect pretty much any data, from any kind of ‘event’ (or interaction).

3) Everything is an event

If you’re a more experienced data analyst, you’ll know that you previously needed to employ the sister product, Google Tag Manager to delve deeper and record other types of interaction.

This Tag Manager ‘event’ tracking typically sat in its own section within Analytics. But now, with GA4, everything is an event which makes the set-up and process much simpler.

Universal Analytics events tracking

The GA4 events fall into four categories of events:

The first two categories do not require additional code or set up. As their names suggest they are automatically tracked.

  1. Automatic events is the stuff that is mostly commonly refered to in Analytics reporting, things like page view and page title.
  2. Enhanced measurement is used for things like video views, link clicks and file downloads aren’t.
  3. Recommended events does require additional (Google Tag Manager) set up, but don’t let that put you off, that’s not difficult to put in place.  Recommended events are focused around user behaviour, such as e-commerce/basket tracking and form sign-ups.
  4. Custom events is there for… well, custom events, such as when a user clicks an item in your navigation. 

Building custom events in GA4

Next steps

If you’re not yet set up with Google Analytics 4, don’t worry, hardly anyone else is either.

The good news about GA4 is that you can set it up alongside the previous version. This means that you can collect data simultaneously to both. If you do that, then GA4 will be populated with data when you’re ready to make the switch.

Google Analytics can be a really useful tool for understanding digital audiences better. Do get in touch if you’d like to find out more about how we can help you set it up and make the most of it.