An eclectic multi-space arts venue and cinema
Rich Mix website
Our studio is filled with light and music.
There are multiple meeting rooms, a well stocked kitchen, and an indoor garden (with fishpond). Talk to us about access needs, environmental factors and any accommodations we might make to enhance your visit. Pop-in for tea and stay to use a spare desk for as long as you need.
We’re next to Greenwich train and DLR station. We have a door right on the concourse but it’s different to our postal address.
This video shows the route to take from the train that will arrive at Greenwich rail station from London Bridge. There's a gentle slope next to the staircase.
If you have to come by car, we have a couple of parking spaces. We have a charging point that you are welcome to use if you have an electric car. Call ahead and we'll make sure the spaces are free. Use our postcode (SE10 9QF) to guide you in.
It's exciting to chat about potential new projects. We don't have a ‘sales’ team or a form to fill in. Call us or give us a little detail via email and we'll get straight back to firstname.lastname@example.org
If you're a client then you'll be best served by calling us or contacting us via ClickUp, otherwise you can use this dedicated email that reaches all of the digital email@example.com
This email hits the inboxes of the people who deal with our bookkeeping and firstname.lastname@example.org
Sometimes enquiries don't fall neatly under a heading, do email@example.com
Rich Mix website
Smooth cinema bookings (via Spektrix) with personality for East London’s most welcoming and eclectic multi-space arts venue and multi-screen cinema.
Rich Mix is a multi-space arts venue and multi-screen cinema in London’s East End.
It offers a hugely varied programme of live music, theatre, dance, film, visual art and educational events. It also provides a creative home for artists and resident creative enterprises as well as serving as a community hub for a socially and culturally diverse local audience.
Its overarching aim is to build links between the arts and the local community to bring people from East London into life-changing contact with the arts. It’s a wonderfully diverse, relaxed and creative place.
The management team at Rich Mix were clear that they needed a quick overhaul of their website, a way to resolve the complexity and simplify the Spektrix ticketing integration that a previous website project had introduced (only a year or so before). Through a credentials pitch process, we were appointed to make that happen.
We started the process by meeting with the senior management team to scope out the project and learn more about the future ambitions of the venue.
Then we set up workshops and discussions with the staff teams. We involved as many people as we could, to get a broad overview of the challenges and opportunities from across all areas of the organisation.
As well as a desire for a much smoother booking journey, via Spektrix, other recurring themes emerged in the feedback, particularly around the existing logo and brand.
In fact the existing branding became such a a barrier that we spun-off a separate project to address that. You can read more about that project, elsewhere in our site.
Being able to work simultaneously on the brand and website has allowed us to deliver a site that brings to life Rich Mix’s vision, culture for a changing city.
A desire to smooth out the booking journey was the key feedback from the website, with the differences between cinema and event booking, coming up again and again. Those booking blockbuster films don’t need the same types of marketing information, they need a quick route to the times on offer. We developed a quick system to bring them into the booking process without going through to a full event page. It allows booking via dates or choice of film to give users lots of choice.
Other key features include live events displayed in themes and festivals; large imagery and clear information for hires; and a modular system that allows for fundraising messages interspersed between the content.
And because fundraising is so vital to the success of Rich Mix, we focused on that.
Working with Spektrix we were able to combine a number of different background functions and workarounds into what appears to be a super-simple donation widget for audiences.
The widget allows people to give fixed or variable amounts, as one off or regular donations, and to specific ‘funds’ or to a more general fundraising pot.